Ravo Research — Terms of Service

Last updated: June 26, 2026 Effective date: June 26, 2026

1. Agreement to These Terms

These Terms of Service (the "Terms") form a binding agreement between you ("you", "your", or the "User") and Ravo Research ("Ravo Research", "Ravo", "we", "us", or "our"), governing your access to and use of the Ravo Research desktop application, web services, APIs, and related software and features (collectively, the "Service").

By creating an account, installing the application, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of an institution, lab, or organization, you represent that you are authorized to bind that entity, and "you" includes that entity.

You must be at least 16 years old (or the minimum age of digital consent in your jurisdiction) to use the Service.

2. The Service

Ravo Research is an all-in-one research workspace that helps researchers — including postgraduate students, postdocs, and academics — to manage, write, search, read evidence for, cite, and collaborate on scientific papers, manuscripts, and research data.

The Service may include locally-run and cloud-assisted features, third-party integrations, and AI-assisted tooling. We may add, modify, or discontinue features at any time. Some features are optional and may be governed by additional terms presented at the point of use.

3. Accounts and Security

You are responsible for the accuracy of your account information and for keeping your credentials confidential.
You are responsible for all activity that occurs under your account.
You must notify us promptly at hello@ravoresearch.com if you suspect unauthorized use.
We may suspend or terminate accounts that violate these Terms or that pose a security, legal, or operational risk.

4. Intellectual Property & User Content Ownership

This Section reflects a core commitment of Ravo Research: your research is yours.

4.1 You Own Your Content — 100%

All research data, manuscripts, drafts, papers, notes, datasets, code, citations, annotations, and files that you create, upload, or store through the Service (collectively, "User Content") remain your sole and exclusive property. Ravo Research claims no ownership whatsoever over your User Content. Nothing in these Terms transfers any ownership of your User Content to us.

4.2 The Limited License You Grant Us

To operate the Service for you, we need permission to handle your files technically. You therefore grant Ravo Research a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, index, render, display, and create technical backups of your User Content solely for the following purposes:

Providing, maintaining, securing, and operating the Service for you and the collaborators you authorize;
Performing functions you direct (e.g., search, citation, formatting, export, sync, and AI-assisted features you choose to invoke); and
Complying with law or valid legal process.

This license is strictly limited to what is technically necessary to deliver the Service. It terminates with respect to specific User Content when you delete that content or your account, subject to the wind-down and backup periods described in Section 9 and our Privacy Policy.

4.3 What We Will NOT Do With Your Content

For the avoidance of doubt, except as expressly permitted by you or required by law, Ravo Research will not:

Use your User Content to train, fine-tune, or improve any general-purpose or publicly available AI models;
Sell, rent, or license your User Content or research data to third parties;
Use your User Content for advertising or to build advertising profiles; or
Claim authorship, co-authorship, or any IP interest in your research outputs.

Where the Service offers AI-assisted features, those features operate on your content only to perform the task you request, and only as described in our Privacy Policy. Any use of your content beyond what is described here requires your separate, informed opt-in.

4.4 Our Intellectual Property

The Service itself — including the Ravo Research software, source code, design, user interface, trademarks, logos, and documentation — is owned by Ravo Research and its licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. We reserve all rights not expressly granted to you.

4.5 Feedback

If you send us suggestions or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use it to improve the Service, without obligation to you. This applies to feedback only — never to your User Content.

4.6 Your Content Warranties

You represent and warrant that, for all User Content you upload or process through the Service:

You own the content or have all rights and permissions necessary to upload, store, and process it through the Service;
Your User Content and your use of it do not infringe or misappropriate any third party's copyright, patent, trademark, trade secret, moral rights, privacy rights, or other rights;
Your upload and use of the content comply with any applicable institutional, university, employer, funder, publisher, or co-author intellectual property, confidentiality, embargo, and data-management policies and agreements to which you are subject; and
Your User Content does not contain unlawful, malicious, or harmful material.

You are solely responsible for clearing such rights and permissions. You agree to indemnify Ravo Research as set out in Section 11 for breaches of these warranties.

4.7 Submissions and Featured Content (Interviews, Stories, Testimonials)

Separately from your private User Content (Section 4.1), you may choose to submit content for publication — for example, by submitting a story through "Share Your Story", taking part in a researcher interview or "Researchers story", or providing a testimonial (collectively, "Submissions").

By making a Submission, you grant Ravo Research a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, edit for length and clarity, adapt, publish, display, and distribute your Submission — including your name, title, affiliation, quotes, the social-media links you provide, and any photographs or likeness you supply — on our website, blog, social media, and marketing materials, in connection with promoting Ravo Research and the research community.

You represent and warrant that: (a) you have the right to grant this license and to share everything in your Submission; (b) any photographs or other materials you provide are yours or you have the necessary permissions, and they do not infringe any third party's intellectual-property or privacy rights; and (c) where required, you have any necessary institutional, employer, or co-author permission to take part and to be identified by your affiliation.

Ravo Research is under no obligation to publish any Submission, may decline or remove it at any time, and may edit it for length, clarity, or style without changing its substantive meaning. You may withdraw your consent and request removal at any time by contacting hello@ravoresearch.com; we will remove the published content from our active channels within a reasonable period, although copies may persist in caches, search-engine indexes, archives, or backups outside our control. Views expressed in a Submission are the contributor's own and do not necessarily reflect those of Ravo Research or the contributor's institution, and naming a contributor's institution does not imply that institution's endorsement.

5. Acceptable Use & Prohibited Conduct

You agree not to, and not to permit anyone to:

Reverse engineer, decompile, or disassemble the Service, or attempt to derive its source code, except to the limited extent this restriction is prohibited by applicable law;
Scrape, harvest, or systematically extract data from the Service, or access it through automated means not provided by our official APIs;
Circumvent, disable, or interfere with security, authentication, rate-limiting, or access-control features;
Introduce malware, viruses, or malicious code, or launch denial-of-service, intrusion, or other attacks against the Service or its infrastructure;
Use the Service to infringe intellectual property or to violate the privacy or rights of others;
Use the Service to facilitate academic dishonesty or research misconduct, including systematic plagiarism, undisclosed ghost-writing for submission as another's original work, fabrication or falsification of data, or evading plagiarism/integrity detection;
Resell, sublicense, or commercially exploit the Service without our written authorization;
Use the Service in violation of applicable export controls, sanctions, or other laws; or
Place an unreasonable or disproportionately large load on our infrastructure.

We may investigate and take appropriate action — including content removal, suspension, termination, and referral to authorities or relevant institutions — for any suspected violation.

Academic integrity tools. Ravo Research provides writing, citation, and AI-assistance features intended to support legitimate scholarship. You remain solely responsible for ensuring your use complies with the academic-integrity and authorship rules of your institution and target venues. The Service is a tool, not a substitute for your own original scholarly work and judgment.

6. Third-Party Integrations and Services

The Service may integrate with third-party platforms and infrastructure providers (for example, reference managers, code repositories, calendar services, AI model providers, and cloud/storage providers). Your use of those integrations may be subject to the third party's own terms and privacy practices. We are not responsible for third-party services, and your use of them is at your own risk. We may add, change, or remove integrations at any time.

7. AI-Assisted Features

Some features use artificial intelligence to assist with writing, summarizing, searching, citing, or analyzing content. AI output may be inaccurate, incomplete, biased, or fabricated (including incorrect citations or "hallucinated" references). You must independently verify all AI-generated output before relying on it, citing it, or submitting it. You are solely responsible for the content you ultimately produce and submit. AI features are provided subject to the disclaimers and liability limits in Sections 8 and 10.

8. Disclaimers — "As Is" and "As Available"

To the maximum extent permitted by applicable law:

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. Ravo Research expressly disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that defects will be corrected, or that the Service will meet your requirements or produce any particular result.

Academic and research disclaimer. Ravo Research is a software tool only. It is not a publisher, journal, supervisor, co-author, academic advisor, or legal advisor, and it does not guarantee any academic or professional outcome. We are not responsible or liable for, and you assume all risk relating to:

Academic, factual, citation, or formatting errors in your work;
Rejection, desk-rejection, retraction, or non-acceptance by any journal, conference, or institution;
Missed deadlines or submission/formatting requirements;
Loss, corruption, or inaccessibility of research data or files, including due to server downtime, sync errors, or backup failure; or
Any impact on your research, grades, funding, reputation, or career.

You are responsible for maintaining your own independent backups of important research data.

Website and editorial content. Our website content — including blog posts, guides, "Researchers stories", interviews, and testimonials — is provided for general informational purposes only. It is not professional, legal, medical, financial, or research advice; it may not be accurate, complete, or current; and it should not be relied upon as your sole source. Opinions expressed in interviews or guest contributions are the contributor's own. Site content is owned by Ravo Research or its respective authors and licensors, and you may not copy or republish it beyond what applicable copyright law permits without permission.

Some jurisdictions (including the EU, Australia, and South Korea) do not allow the exclusion of certain statutory guarantees or consumer rights. Where such rights apply and cannot be excluded, they continue to apply, and the disclaimers above are limited to the extent required by that law. In Australia, nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

9. Data Export, Deletion & Account Termination

You may stop using the Service at any time and may delete your account from within the application or by contacting hello@ravoresearch.com.
Data portability / export: Because the Service is local-first and your content is yours, you may export your User Content in a usable, machine-readable format at any time while your account is active.
Deletion / erasure: On account deletion, we will delete or de-identify your User Content from active systems within 30 days, except for residual copies in routine backups (deleted on their normal 90-day rotation) and information we must retain to comply with law, resolve disputes, or enforce agreements.
Termination by us: We may suspend or terminate your access if you materially breach these Terms, if required by law, or if continuing to provide the Service poses a legal, security, or operational risk. Where reasonable and lawful, we will give notice and an opportunity to export your content.
Sections that by their nature should survive termination (including Sections 4, 8, 10, 11, 12, and 13) survive.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

10.1 Exclusion of Indirect Damages

Ravo Research and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, research, profits, goodwill, reputation, opportunity, or academic standing, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

10.2 Liability Cap

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you actually paid to Ravo Research for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $100.

10.3 Basis of the Bargain

The disclaimers and liability limits in these Terms are a fundamental basis of the agreement between you and Ravo Research and reflect a reasonable allocation of risk, including for any features offered free of charge.

10.4 Jurisdictional Limits

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — for example, liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or for non-excludable consumer guarantees (including under the Australian Consumer Law and mandatory EU/Korean consumer protections). Where any limitation in this Section is held unenforceable, it applies to the maximum extent permitted, and the remaining limitations remain in effect.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ravo Research and its officers, employees, and agents from any third-party claims, damages, liabilities, and reasonable costs (including legal fees) arising out of or related to: (a) your User Content; (b) your breach of the content warranties in Section 4.6; (c) your violation of these Terms or applicable law; or (d) your infringement of any third party's rights, including university, employer, or publisher IP and confidentiality policies.

12. Privacy & Cross-Border Data Transfer

Your privacy matters to us. Our Privacy Policy describes how we collect, use, store, and protect personal data, and is incorporated into these Terms.

12.1 Regulatory Compliance

We design our data practices to comply with applicable data-protection laws, including:

the EU/UK General Data Protection Regulation (GDPR);
the California Consumer Privacy Act (CCPA/CPRA);
the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles; and
the South Korean Personal Information Protection Act (PIPA).

12.2 Cross-Border Data Transfer and Processing

Ravo Research is based in Australia and operates globally, using infrastructure and sub-processors that may store and process data in Australia and other countries where those providers operate.

By using the Service, you acknowledge and consent that your personal data and User Content (to the extent you choose to use cloud features) may be transferred to, stored in, and processed in countries other than your own, including countries that may not provide the same level of data protection as your home jurisdiction. Where required, we rely on appropriate safeguards for such transfers, such as the EU Standard Contractual Clauses, adequacy decisions, or equivalent mechanisms.

For users in the EEA/UK, the legal bases for processing and your specific transfer safeguards are detailed in the Privacy Policy.

12.3 Your Data Rights

Subject to applicable law, you have rights over your personal data, which may include:

Access — to know what personal data we hold about you;
Portability / Export — to receive and export your research data and personal data in a structured, machine-readable format (see Section 9);
Rectification — to correct inaccurate data;
Erasure ("right to be forgotten") — to delete your account and request deletion of your personal data, subject to the retention exceptions in Section 9;
Restriction and Objection — to limit or object to certain processing;
Opt-out of "sale"/"sharing" (CCPA/CPRA) — note that we do not sell your personal information; and
Withdraw consent and lodge a complaint with your supervisory authority (e.g., an EU Data Protection Authority, the OAIC in Australia, or the PIPC in South Korea).

To exercise these rights, contact hello@ravoresearch.com. We will respond within the timeframes required by applicable law and will not discriminate against you for exercising your rights.

13. Fees, Plans, Billing & Refunds

13.1 Plans and Pricing

The Service is currently free to use. The terms in this Section apply if and when we introduce paid features. Some features may be free; others may require a paid subscription ("Paid Plan"). The price, billing frequency (e.g., monthly or annual), features, and any usage limits of each Paid Plan will be presented to you at the point of purchase. By subscribing, you agree to the pricing and billing terms shown at checkout, which form part of these Terms.

13.2 Payment Processing

Payments are processed by a third-party payment processor. We do not store your full card details; your payment information is handled by the processor under its own terms and privacy policy. You authorize us and our processor to charge your selected payment method for all applicable fees and taxes.

13.3 Automatic Renewal

Your subscription renews automatically. Unless you cancel before the end of the current billing period, your Paid Plan will automatically renew for a further period of the same length, and we (via our payment processor) will charge your payment method the then-current renewal fee for that period.

We will charge the renewal at or around the start of each new billing period.
For annual plans (and where required by law), we will send you a renewal reminder before the renewal date.
If the price will change at renewal, we will notify you in advance, and the new price applies only to renewals occurring after that notice.

13.4 Cancellation

You may cancel auto-renewal at any time from your account settings or by contacting hello@ravoresearch.com. Cancellation stops future renewals. Your access continues until the end of the current paid period, after which the subscription will not renew. Except where a statutory or stated refund right applies (Sections 13.6–13.7), cancellation does not entitle you to a refund of fees already paid for the current period.

13.5 Failed or Late Payments

If a charge fails (e.g., expired card, insufficient funds):

We (or our payment processor) may retry the charge over a reasonable period;
We may notify you and ask you to update your payment method; and
If payment remains unresolved, we may suspend, downgrade, or limit access to Paid Plan features until the outstanding amount is paid, and may ultimately terminate the Paid Plan.

Suspension for non-payment does not relieve you of the obligation to pay amounts genuinely due for service already provided. We will not delete your User Content solely due to a billing lapse without reasonable prior notice and an opportunity to export it (see Section 9).

13.6 Statutory Right of Withdrawal (EU/EEA and South Korea)

If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a purchase within 14 days. If you are a consumer in South Korea, you have a statutory right of subscription withdrawal within 7 days under the Act on the Consumer Protection in Electronic Commerce, and additional remedies may apply where the service does not function as described.

To exercise this right, contact hello@ravoresearch.com within the applicable period with your account details and intent to withdraw.
Important — digital services exception: Where you expressly request that we begin providing the digital service immediately during the withdrawal period and acknowledge that you thereby lose the right of withdrawal once performance has begun (or, in Korea, where the relevant statutory exception applies), the withdrawal right may not apply or may be limited to the unused portion. We will obtain this consent at checkout where we rely on it.
These statutory rights apply in addition to, and override where inconsistent with, the general refund terms below.

13.7 General Refund Policy

Outside the statutory rights in Section 13.6, fees are non-refundable except: (a) where required by applicable law; (b) where expressly stated for a specific plan at purchase; or (c) at our discretion (e.g., extended service outages or duplicate charges). Any refund we provide is limited to the affected fees actually paid.

13.8 Taxes and Changes

Stated prices may exclude taxes (e.g., VAT/GST). You are responsible for applicable taxes unless we are required to collect them. We may change fees, plans, or features on prospective notice; changes apply from your next billing period and never retroactively to a period already paid.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., in-app or by email) before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may delete your account.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of Australia, without regard to conflict-of-laws rules. The parties submit to the non-exclusive jurisdiction of the courts of Australia, except where mandatory local consumer-protection law grants you the right to bring proceedings in your home jurisdiction.

Before starting formal proceedings, you agree to contact us first at hello@ravoresearch.com and to allow a reasonable period (at least 30 days) to try to resolve the dispute informally.

16. General

Entire Agreement. These Terms and the documents incorporated by reference are the entire agreement between you and Ravo Research regarding the Service.
Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.
No Waiver. Our failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for failures caused by events beyond our reasonable control.
Notices and Contact. Questions about these Terms: hello@ravoresearch.com. Privacy requests: hello@ravoresearch.com. Security reports: hello@ravoresearch.com.

Ravo Research · Australia · hello@ravoresearch.com